Privacy Policy

Our Commitment To Your Privacy

Your privacy is important to us at The Story Teller's Pipe©. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the www.thestorytellerspipe.com website. We collect information in three primary ways: through the process of fulfilling an order, during the account creation process, and through the normal use of www.thestorytellerspipe.com website.

Order Fulfillment

When a customer places an order with thestorytellerspipe.com, we collect the following information:

Name
Address
Email Address
Phone Number
Credit / Debit Card Information
Age
Browser & Operating System
IP Address

This information is used solely for the purpose of fulfilling the customer's order. When a customer places an order, we use a 3rd party to process credit cards and to monitor for fraud. This information is used only for a single transaction and is not shared or used for any other purpose.

When a customer submits a request to receive email marketing communications from The Story Teller' Pipe© their email address may be used to receive further marketing communications from The Story Teller's Pipe©. A customer's email address will never be shared with a third party for any reason.

Account Creation

When a customer creates an account with thestorytellerspipe.com, we collect the following information:

Name
Email Address
User ID

In addition to this information, a customer may provide thestorytellerspipe.com with other, optional information that is not required to maintain their user account. The information collected may include:

Screen Name
Age
Address
Credit / Debit Card Information
Phone Number

This information is used in the creation of a public profile and for the purpose of maintaining a user account with thestorytellerspipe.com. None of the information collected will be shared with a third party. An email address will be used for marketing communications and can be used for authentication purposes by the user when signing in to thestorytellerspipe.com.

Website Usage

Thestorytellerspipe.com uses a variety of internal and external reporting tools to monitor and measure website performance. As part of these tools, the following information is collected:

IP Address
Browser & Operating System

This data is used by thestorytellerspipe.com to monitor site performance and to measure the results of our marketing efforts of pipe tobaccos, smoking pipes, and smoking pipe accessories. Thestorytellerspipe.com uses Google Analytics for web analytics. You can find out more information on Google Analytics and how the data is used here.

How We Use Cookies

Thestorytellerspipe.com uses cookies to provide you with the best experience and a more customized service. Among other things, cookies allow you to log in, create a favorites list of products and receive email alerts when an in stock notification criteria becomes available. This Cookie Policy explains what cookies are, how we use them, and what benefits they bring.

What Is A Cookie?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet whenever you visit a website. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the site name, and some digits and numbers. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies.

Most websites you visit use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). Thestorytellerspipe.com uses cookies for a variety of reasons, such as to determine preferences, allow users to navigate between pages efficiently, verify the user, and carry out other essential security. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site. For example, when you enter your login details and move to another page it won't recognize you and it won't be able to keep you logged in if the website doesn't use cookies.

Cookies may be set by the website you are visiting (such as 'first party cookies') or they may be set by other websites who run content on the page you are viewing (known as 'third party cookies'). We don't sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example, to government bodies and law enforcement agencies).

Opt Out Link https://tools.google.com/dlpage/gaoptout/

How We Use Your Information

We use the information you provide about yourself when placing an order only to complete that order and to improve your shopping experience. We do not share this information with outside parties.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to respond to email we receive. These email addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to improve our website design.

We never use or share personally identifiable information provided to us online. And, we will never divulge personally identifying information without a court order.

Email Communication & Regular Product Updates

When you register for an account on thestorytellerspipe.com, you will receive updates about new promotions or products being added to our website at the email address you provide at account creation. The Story Teller's Pipe© uses GMail (storytellerorders@gmail.com) to send these update communications to you and your email address is only used for the purposes of email communication between the account holder (you) and The Story Teller's Pipe©. This information is not shared with a third party or used for any other purposes other than to receive our update communications.

Data Security & Storage

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Use of Third Parties

Thestorytellerspipe.com does not currently use third party subprocessors to provide infrastructure services, customer support, or email notifications.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in with the username and password you chose during account creation. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Your Rights

Individuals located in certain countries have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to your personal information as well as to seek to update, delete or correct this Information. You can do this by contacting The Story Teller's Pipe© for additional access and assistance.

To the extent that thestorytellerspipe.com's processing of your personal data is subject to the General Data Protection Regulation, thestorytellerspipe.com relies on its legitimate interests described above to process your data. Thestorytellerspipe.com may also process other information that constitutes your personal data for direct marketing purposes and you have a right to object to thestorytellerspipe.com's use of your personal data for this purpose at any time.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (217) 750-2385 or send us an email at storytellerorders@gmail.com.