Below are some FAQs and some "not so FAQs" about who we are, tobacco pipe smoking, and shopping at The Story Teller's Pipe.
Frequently asked questions
Who is The Story Teller's Pipe©?
We are a small, family owned and operated business located in central Illinois.
The Story Teller’s Pipe began with Sean and Michele Faires. They developed a business based upon high quality products and excellent customer service. The Story Teller’s Pipe has always been a person oriented service! You are always treated as an important person when you are here! Although it was growing in popularity, Sean and Michele made the difficult decision to shut down their business on January 1 of 2021. That was that.
Or was it? Several months later during an informal conversation, Sean and Skeet were talking. Out of that conversation was a plan to bring the Story Teller’s Pipe back into existence with the same values and quality that made it so beloved by the pipe smoking community. This decision was borne out of great trust and friendship. Now we are back and ready to serve your pipe smoking needs!
Skeet is the captain of the ship. He spent many of his years in the computer industry before becoming a church pastor for nearly 25 years. (He loves to talk about faith and would be glad to encourage you in yours.) He spent 5 years as a school bus driver which made him a bit crazy but the pipe certainly helps! Skeet now works a full time position directing all the transportation needs of that same school district.
Cindi is Skeet’s wonderful wife and business partner. Although not a pipe smoker herself, she loves the smell of the tobaccos and has always been supportive of Skeet’s passion for the pipe! Cindi and Skeet have 6 grown sons, several of which also smoke pipes. Cindi will be running many aspects of the business and answering your emails with help, advice and orders. She never seems to get grouchy like Skeet either!
Together, Skeet and Cindi have been a great team for 47 years. It is our goal to serve and support you in your pipe smoking journey with products of high quality and personal service that cares about you. We hope to make relationships that are more than customer; we hope to be friends. If you choose to trust us in that way we promise to do our part to make it an enjoyable and rewarding experience!
Why smoking pipes and pipe tobacco?
Skeet has a passion for pipes and pipe smoking. He was a customer of The Story Teller’s Pipe and a friend to Sean and Michele. When The Story Teller’s Pipe closed down, Skeet realized what a great loss that was to the pipe community. It was Skeet’s desire to combine his love for pipes, tobacco and fellowship with a small business effort. Through the generous willingness of Sean and Michele, The Storyteller’s Pipe is reborn! We will continue to provide the best quality pipes and pipe tobaccos to our customers with the kind of warm and friendly hospitality folks have come to expect from us.
Where can I find your company's policies?
Our company's policies for shipping, returns, privacy, terms and conditions, and disclaimers can be found by clicking on the links at the bottom of any page on our website or by clicking on the "More" link located at the top of every page on our website.
Do I have to pay sales tax on my order?
We do not charge sales tax on orders placed at www.thestorytellerspipe.com with one exception: customers located in Illinois who purchase from us must be charged sales tax by Illinois law.
I saw a pipe on your website, but it was gone before I could buy it. What happened?
Every pipe we offer is individually photographed and described on our website with the exception of certain Missouri Meerschaum cob pipes. Our website automatically hides the product from the public's view when the pipe is sold in order to prevent a situation of two customers purchasing the same exact pipe. So, if you don't see the pipe on our website any longer, it's because it was sold to another customer.
How do I get started with piping or smoking a pipe?
Beyond purchasing a smoking pipe and pipe tobacco, there's really not much else you need to get started with piping.
Do I have to buy an expensive pipe to enjoy pipe smoking?
The short answer is "No." An inexpensive cob pipe provides the same enjoyable pipe smoking experience as an expensive briar pipe. Also, keep in mind that price doesn't always reflect quality.
Is pipe smoking only for men with facial hair?
No, there are a lot of women (with or without facial hair) and smooth faced men who enjoy smoking pipes.
I found an error on your website. What do I do?
While Cindi works hard to make sure our website contains accurate information, she is only human! Mistakes can happen. If you do find an error, please fill out the "Contact Us" form on our home page and let us know where you found the mistake. We appreciate you taking time to tell us so that we can make sure our website is 100% accurate.
Do you take pipes on trade?
Yes, but it's on a case-by-case basis. If you have a pipe that you're interested in trading in, please contact us and we would be happy to discuss it with you.