POLICIES & DISCLAIMERS | The Story Teller's Pipe

The Story Teller's Pipe©

207 Indian Creek Ct, Pekin IL  61554

(309) 885-2787

thestorytellerspipe@gmail.com

Hours:  Mon-Fri 9:00am - 5:00pm CST

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Policies & Disclaimers

SHIPPING POLICY

Our products are packaged and shipped using methods to safeguard them so they arrive at your doorstep intact.  However, products can still sustain damage in shipping.  If your items are damaged in shipping, please refuse your order, indicate "damaged" on the delivery receipt, and call us immediately (309-885-2787) so we can begin taking the necessary steps to send  your replacement product as soon as possible.

All orders are shipped on the next business day.  The length of time it takes to receive your order depends on the shipping method you select, your location, and the shipping carrier.  Please note:  USPS delivery dates are estimates only and we cannot guarantee your order's arrival on the stated date.

The shipping rates for many items we sell are weight-based. The weight of these items can be found on their product page. To comply with the policies of the shipping carriers we use, the total weight of all orders over 13 ounces are rounded up to the next full pound.

Since we are headquartered in Illinois, we cannot ship tobacco products into Cook County, Illinois.  Also, due to Washington state law, we cannot ship tobacco products to the state of Washington.  At this time, we do not ship products internationally.

You MUST be 18 or 21 years of age depending on your residence (see Disclaimers section below) in order to purchase tobacco products.  If we have any uncertainty regarding your age, we may ask you to email a copy of your ID to us.  In some cases, tobacco orders may be shipped to you marked "Age Sensitive. Signature of Adult 21 Years Required."

Your satisfaction is important to us, but if we ship your order to an incorrect address you provided, you may be responsible for the shipping costs.

FRAUD PREVENTION POLICY

In order to help prevent fraudulent transactions, loss associated with fraudulent transactions, and the sale of pipe tobacco products to individuals who are not of legal age, we require the following for all online purchases:

  • customers must provide complete billing and shipping information that includes their legal first and last name, their complete billing address associated with their payment method, the verifiable phone number associated with their billing address and payment method, and their verifiable email address;

  • customers must use a "verified" or "confirmed" PayPal account if using PayPal to pay for a purchase;

  • customers who wish to ship an order to an address other than the billing address associated with their payment method must provide us with: 1) a copy of their drivers license or government-issued photo ID that contains the billing address associated with their payment method; and 2) a signed and dated written statement authorizing The Story Teller's Pipe© to ship their order to a specified address or other specified person and address.

Without the provision of the above, The Story Teller's Pipe© will not ship any order to the customer or other designated address or person.

​​RETURNS & EXCHANGE POLICY​

We strive to provide high quality products and friendly, professional service to our customers.  If you are not completely satisfied, you may return any merchandise for a refund or exchange. Please follow the steps below to request a refund or exchange.

  • Pipe Returns: A pipe may be returned for any reason within 30 days of purchase if it has not been smoked.

    • Pipes generally are warrantied for 30 days from the date of purchase by the manufacturer to be free of defects.  If you experience a 'burn-out' within 30 days from the date of purchase, please send us an email containing your order number to arrange a return.  At our discretion, we will either refund your purchase price of the defective pipe or exchange it for a new pipe of the same price.

    • We do not warranty pipes against normal or excessive wear and tear, including bit wear or cracking, tenon breakage, cracking or breakage from dropping the pipe, etc.

    • We do not warranty estate pipes.  Returns for estate pipes are considered on a case-by-case basis.  Please contact us with your order number if you wish to return an estate pipe.

  • Tobacco Returns: We accept returns on tinned pipe tobacco within 30 days of purchase under certain, limited circumstances as follows:

    • If the tobacco you received is not the tobacco you ordered, please send us an email containing your order number to arrange a return of the unopened product.  We will pay the shipping costs to return the incorrect, unopened product to us and send you the correct product.

    • If there is a physical problem with the tobacco itself, such as mold, please send us an email containing your order number to arrange a product return.  We will give you a full refund or exchange based on your preference.  We will pay the shipping costs to return the defective product to us and, if you choose to exchange the product, we will pay the shipping costs to send you the replacement product.

    • We accept optional returns on tinned tobacco only if the tobacco has not been opened and its packaging seal is intact.  In these cases, please send us an email containing your order number to arrange a return.  We will give you an in-store credit for the purchase price of the tinned tobacco or exchange it for another product of the same price, at your discretion.  While your satisfaction is important to us, we do not pay the shipping costs in these cases.

    • We do not accept returns on bulk tobacco unless there is a physical problem with the tobacco.  If there is a physical problem with a bulk tobacco product you ordered, please send us an email containing your order number.  Due to the nature of bulk tobacco and environmental variables, refunds or exchanges of bulk tobacco products will be determined on a case-by-case basis.

DISCLAIMERS

Illinois law does not require the collection of state excise taxes on purchases made by non-Illinois customers and/or retailers. It is the sole responsibility of each purchaser to comply with any and all applicable laws of your particular jurisdiction regarding the payment of taxes.

You must be 21 years or older to make any purchases on this website if you reside in any of the states or localities listed HERE.  You must be 18 years or older to make any purchases on this website if you reside in states or localities not listed.  By making any purchases on this website, you are certifying that you are of legal age to purchase tobacco products or smoking accessories. We will deny any order that we believe has been placed by an individual who does not meet the minimum age requirement.

WARNING: Thestorytellerspipe.com does not sell tobacco or tobacco related products to anyone under the age of 18 or 21, nor do we sell cigarettes.  Thestorytellerspipe.com does not sell glass pipes or any products related to marijuana or medical marijuana use.

FREE SHIPPING ON ORDERS OF $100.00 OR MORE!

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